Blog

inspHire first opened its doors to the rental industry way back in 1997, and have gone from strength to strength since. Fast forward 20+ years, inspHire now are a part of the Kerridge Commercial Systems group and support over 20,000+ global users. To support this growth, inspHire now have teams located across the globe with offices in the United Kingdom, Australia, United States, South Africa and the Netherlands. 

Part of inspHire's strategy is to implement customer-centric roles within our business. That’s why we’d like to introduce you to Mark Taylor, Product Strategist, and Anton Targett, Head of Product Delivery, two team members whose roles are integral to inspHire’s day-to-day operations and overall strategy.

Mark and Anton's positions ensure that our customers are the focal point of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy. Read the full interview to learn how these pair drive change throughout our suite of products, that prioritise putting our customers first, by delivering a positive experience and continuing to build long-term relationships.

In the blink of an eye, PLASA London has drawn its curtains for another year. PLASA continues to be one of our all-time favourite tradeshows to attend, and is the perfect chance to see what everyone in the AV, Lighting and Staging industry has been up to. And we can’t forget about the opportunity the show gives us to catch-up with our lovely customers and meet some new faces. Held at Olympia London over the course of three days, the show was a buzz of activity, illuminated by only the best and latest products on display. 

Over recent years, telematics has gained increasing popularity amongst rental businesses and has taken the industry by storm. But what is telematics and how can it benefit the rental industry? Formed by the words ‘Telecommunication’ and ‘Informatics’, telematics consists of a wide range of technologies, used together to monitor, transmit and receive fleet related behaviors such as longitude, latitude, machine health, battery life, meter readings, hours of operation and job site safety.

Equipment theft is an ever-present problem rental businesses are faced with. Regularly investing large amounts of money in new equipment and machinery presents numerous risks in itself, let alone adding the worry and burden of equipment being stolen. It’s incredibly important for businesses to consider putting precautions in place to help prevent theft, as well as make it easier to recover equipment.

Automating delivery memos, emails and other work communication is key in minimizing the chances of things “slipping through the cracks”. So how can automation make your business run smoothly?

You thought a single-vendor integrated software solution would be the best choice for your rental company, calculating that it would save you time, money, and angst; but while it helped one aspect of your business perform particularly well like finance, it left another, say operations, struggling. At a crossroads, you considered buying Rental Operations-specific “Best of Breed” (B of B) software from a rental specialist solutions provider, but you became apprehensive about the costs and complication of integrating it into your system.

Listen

Successful, sustainable businesses understand when to lead and when to listen – to clients, to customers and to themselves. A well-informed customer help desk that understands the product they are representing, inside and out, ensures that customers can ask questions and receive valuable feedback. Ask clients and employees for their input on experiences and company protocols; they may very well offer up some brand new perspectives that will move your business forward.